Shipping policy

Last updated: 12 October 2026

We dispatch Pavia Home orders from the Netherlands. Delivery availability, shipping charges and any free-shipping offer applicable to your address are displayed at checkout before you pay.

Processing and availability

Orders are prepared on business days, excluding public holidays. Stock availability and any specific delivery estimate or pre-order date are stated with the offer or at checkout. If an item is offered as a pre-order, its expected dispatch date must be clearly stated before purchase.

Delivery

The delivery period agreed at checkout applies to your order. If no delivery time is agreed, consumer orders must be delivered without undue delay and normally within 30 days. If there is a delay, we will inform you. Your statutory rights to set an appropriate additional deadline or cancel where applicable are preserved.

Please enter a complete delivery address. Contact us promptly if it needs correcting; we will check whether the parcel can still be redirected. Additional charges for resending a parcel will be explained and agreed where applicable.

Tracking and transit

After dispatch, we send the available carrier and tracking details by email. Use the carrier link in that message. If a parcel is missing or damaged, contact info@paviahome.nl with your order number. We remain responsible for the goods until you, or a person you designate other than the carrier, receive them, except where consumer law provides otherwise for a carrier independently commissioned by you.

Returns

See our Returns & Refunds page for withdrawal and return information.

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